Returns & Exchanges

Due to the perishable nature of our artisanal cakes and pastries, we prioritize food safety and cannot accept returns on items once they have left our shop. If you are unsatisfied with the quality of your order, please contact us within 24 hours of receipt to discuss a replacement or store credit.

Return Process

• 1.
  Inspect Upon Receipt

  Please carefully check your cake or pastry order at the time of pickup or delivery to ensure it meets your expectations and is free from damage.

• 2.
  Document Concerns

  If there is a physical defect or quality issue, take clear photographs of the product and the packaging immediately to support your claim.

• 3.
  Contact Customer Service

  Email our team at [email protected] or call our shop within 24 hours, providing your order number and the photos of the item in question.

• 4.
  Resolution Review

  Our pastry chefs will review your request and, if validated, we will arrange for a fresh replacement or issue a digital voucher for your next purchase.